Service Agreement / Terms of Service

1. Acceptance of Terms and Electronic Signature

By clicking "I Accept," signing electronically, or submitting payment in response to a Proposal or Invoice issued by Mas Vashu Inc., Client agrees to be bound by all the terms and conditions of this Agreement. This constitutes a legally binding contract. No physical signature is required. Electronic acceptance or payment shall have the same legal effect as a handwritten signature under applicable federal and state electronic signature laws.

2. Master Agreement; Relationship to Proposals and Invoices

This Agreement serves as the master terms governing all services provided by Mas Vashu Inc. Each Proposal and/or Invoice issued by the Company constitutes an individual Statement of Work ("SOW") and is incorporated into and governed by this Agreement. In the event of any conflict between the terms of this Agreement and those of an individual Proposal or Invoice, the terms of this Agreement shall control unless expressly stated otherwise in the Proposal or Invoice.

3. Scope of Services

Mas Vashu Inc. provides digital marketing and creative services, which may include but are not limited to:

• Search Engine Optimization (SEO)
• Pay-Per-Click (PPC) Advertising
• Social Media Management
• Content Creation (copy, graphics, video)
• Branding and Graphic Design
• Email Marketing
• Website Design and Development
• Reputation Management
• Consulting and Strategy
• Photography & Videography
• Print & Physical Marketing Materials

Specific deliverables, timelines, and pricing will be defined in each Proposal or Invoice.

4. Payment Terms

a. Project-Based Services

Payment is due in full upon acceptance of the Proposal unless a payment plan is explicitly agreed upon in writing.

b. Subscription / Retainer Services

Recurring services are billed on a monthly basis. Payment is due on the billing date specified in the Proposal or Invoice. If no date is specified, the billing date defaults to the date of first payment.

c. Ad Spend

Any advertising budget (e.g., Google Ads, Meta Ads) is separate from the management fee and will be billed directly to the Client or invoiced as a pass-through. Mas Vashu Inc. does not guarantee specific advertising results.

d. Travel and On-Site Services

If services require travel beyond a 25-mile radius of the Company's principal office, the Client agrees to reimburse reasonable travel expenses (mileage, lodging, meals) unless otherwise agreed upon.

5. Payment Methods and Late Policy

Accepted payment methods include:

• Zelle
• Credit or Debit Card (via Stripe)
• ACH Bank Transfer
• Check (by prior arrangement only)

If payment is not received within 5 business days of the due date, the Company reserves the right to suspend all active services. A late fee of 5% of the outstanding balance will be applied for each 15-day period the balance remains unpaid.

Chargebacks: Clients agree not to initiate chargebacks or payment disputes with their bank or card issuer without first contacting Mas Vashu Inc. to resolve the matter. Unauthorized chargebacks may result in termination of services and collection action.

6. Term and Renewal

Unless otherwise stated in the Proposal, subscription/retainer services are provided on a month-to-month basis and automatically renew on the billing date. Either party may cancel with a minimum of 14 calendar days' written notice before the next billing cycle.

7. Refund Policy

Payments for services already rendered or in progress are non-refundable. If a project is canceled before work has begun, the Client may be eligible for a partial refund at the Company's discretion, less any administrative or planning costs incurred.

8. Cancellation

Clients may cancel services at any time by providing written notice (email is acceptable). Cancellation is effective at the end of the current billing cycle, provided notice is given at least 14 days prior. Cancellation does not release Client from any outstanding balance.

9. Client Responsibilities

Client agrees to:

• Provide timely access to accounts, content, and feedback as needed for service delivery.
• Respond to requests within 48 hours unless otherwise agreed upon.
• Ensure all content, materials, and information provided to Mas Vashu Inc. are accurate, lawful, and do not infringe on any third-party rights.
• Authorize Mas Vashu Inc. to act on Client's behalf for purposes of managing advertising accounts, social media platforms, and other digital tools.

Client grants Mas Vashu Inc. a non-exclusive, revocable license to use, modify, and distribute any content provided by Client solely for the purpose of delivering contracted services. Mas Vashu Inc. may repurpose or adapt Client-supplied content across marketing channels as part of its service delivery unless the Client provides written objection.

10. ACH and Recurring Payment Authorization

By enrolling in ACH or recurring card payments, Client authorizes Mas Vashu Inc. to initiate electronic debits from the designated bank account or charge the card on file in the amount and frequency specified in the Proposal or Invoice. This authorization remains in effect until Client provides written cancellation notice at least 14 days before the next scheduled payment.

11. Revisions

Each Proposal or SOW may include a defined number of revision rounds. Revisions beyond the included scope will be billed at the Company's standard hourly rate or as agreed upon in writing. Revision requests must be clearly communicated and consolidated per round.

12. Ownership

Upon full payment, the Client shall own the final deliverables produced specifically for them (e.g., logos, website code, ad copy). Mas Vashu Inc. retains ownership of all proprietary tools, templates, frameworks, processes, and pre-existing intellectual property used during service delivery. The Company also retains the right to use anonymized or aggregated performance data for benchmarking and internal improvement.

13. Promotional Rights

Unless the Client opts out in writing, Mas Vashu Inc. may reference the Client's name, logo, and general project description in its portfolio, marketing materials, case studies, and social media. No confidential information will be disclosed without prior written consent.

14. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary, financial, or business information exchanged during the course of the engagement. This obligation survives the termination of this Agreement.

15. Limitation of Liability

In no event shall Mas Vashu Inc. be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, data, or business opportunity, arising out of or related to this Agreement. The Company's total liability under this Agreement shall not exceed the amount paid by Client in the three (3) months preceding the claim.

16. Non-Solicitation

During the term of this Agreement and for a period of twelve (12) months after its termination, Client agrees not to directly or indirectly solicit, hire, or contract with any employee, contractor, or vendor introduced by Mas Vashu Inc. for the purpose of replicating or replacing the services provided under this Agreement. Violation of this clause entitles the Company to a placement fee equal to 100% of the individual's annualized compensation or contract value.

17. Generative Technologies

Mas Vashu Inc. may use generative artificial intelligence (AI) tools as part of its creative and strategic process, including but not limited to content drafting, image generation, data analysis, and ideation. All AI-generated outputs are reviewed, edited, and approved by the Company's team before delivery. Client acknowledges and agrees that the use of such tools is an acceptable component of the Company's workflow.

18. Non-Exclusivity

This Agreement does not create an exclusive relationship. Mas Vashu Inc. reserves the right to provide services to other clients, including those in similar industries, unless a written exclusivity agreement is executed separately.

19. Force Majeure

Neither party shall be held liable for delays or failure to perform due to causes beyond their reasonable control, including natural disasters, government actions, pandemics, internet outages, or platform changes by third-party providers (e.g., Google, Meta).

20. Survival

Sections related to Confidentiality, Limitation of Liability, Non-Solicitation, Ownership, and Governing Law shall survive the expiration or termination of this Agreement.

21. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of California. Any disputes arising out of or related to this Agreement shall be resolved through binding arbitration in Los Angeles County, California, in accordance with the rules of the American Arbitration Association (AAA). The prevailing party shall be entitled to recover reasonable attorneys' fees and costs.

22. Entire Agreement

This Agreement, together with any accepted Proposals and Invoices, constitutes the entire agreement between the parties and supersedes all prior discussions, representations, and agreements, whether written or oral.

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